5juta Privacy Policy & User Data Protection
Your privacy is our priority. This policy clearly explains how the 5juta platform collects, uses, stores, and protects the personal information of Malaysian users. Please read it carefully before using our platform.
Updated: January 2026
Information We Collect
When you register and use the 5juta platform, we may collect the following categories of information to provide you with a complete and secure service:
Account & Personal Information
- Full name, date of birth, and mobile number.
- The email address used during registration.
- Identity verification information where required for compliance purposes.
Device & Browser Information
- Device type, operating system, and browser version in use.
- IP address and approximate location data based on your network connection.
- Access log data including dates, times, and pages visited.
Local Payment Information
- Bank account holder name and account number for MYR (RM) withdrawal purposes.
- Records of deposit and withdrawal transactions in RM.
- Details of your selected payment method, such as DuitNow or FPX.
Cookies & Usage Data
5juta uses cookies and similar tracking technologies to record user preferences, maintain login sessions, and analyse aggregated usage patterns for platform improvement purposes.
How We Use Your Information
The information we collect is used solely for the following purposes. We do not use your data for anything outside the stated scope without your consent:
- Processing account registration, identity verification, and day-to-day account management.
- Processing deposits and withdrawals in Malaysian Ringgit (MYR) securely and accurately.
- Contacting users regarding transactions, account security, or customer support responses.
- Sending promotional information, bonuses, and campaign offers (you may unsubscribe at any time).
- Analysing usage patterns to improve the quality, performance, and functionality of the 5juta platform.
- To meet legal compliance requirements or respond to valid requests from the relevant authorities.
Cookies & Session Tracking
5juta uses session cookies and persistent cookies to ensure a smooth user experience. Session cookies are deleted automatically when you close your browser, while persistent cookies are stored for a set period to retain user preferences such as interface language and login status.
You can manage or block cookies through your browser settings. However, blocking all cookies may affect certain platform features, including the ability to stay logged in between sessions.
We do not use third-party cookies for personalised advertising. Usage data collected through cookies is used internally only, for analytics and platform improvement purposes.
Data Storage, Security & Sharing
Storage & Security
All 5juta user data is stored on servers protected with industry-standard encryption. Access to personal data is restricted to staff who require it to carry out their duties. Our systems are regularly updated to maintain the latest protection against unauthorised access.
Third-Party Sharing
5juta does not sell, rent, or share users' personal information with third parties for marketing purposes. Information may only be shared in the following situations:
- To payment providers required to process transactions in RM (DuitNow, FPX, local banks).
- To third-party game providers that form part of the platform, strictly within the scope required.
- To the relevant authorities when required under applicable Malaysian law.
User Rights Over Personal Data
As a 5juta platform user, you have the following rights regarding your personal data. To exercise any of these rights, contact us at the support email address listed at the bottom of this page.
You have the right to request a copy of the personal information we hold on your account. Requests will be processed within a reasonable timeframe.
If the information we hold about you is inaccurate or out of date, you have the right to request a correction via the account section or by emailing our support team.
You may request the deletion of your account and associated data, subject to any applicable legal record-keeping requirements.
Policy Changes & How to Contact Us
Changes to This Privacy Policy
5juta reserves the right to update this Privacy Policy at any time. Any material changes will be communicated via in-platform notifications or to your registered email address. Continued use of the platform after changes take effect constitutes your acceptance of the updated policy. The latest update date will always be displayed at the top of this page.
Contact Our Team
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact the 5juta customer support team at: [email protected]. We are committed to responding to all privacy-related enquiries within a reasonable timeframe.